A clearly defined online customer value proposition tailored to your different target customer personas will help you differentiate your online service encouraging existing and new customers to engage initially and stay loyal. Developing a competitive content marketing strategy is key to this for many organizations since the content is what engages your audiences through different channels like search, social, email marketing and on your blog.

What’s your audience searching for? – Just a few years ago, the average user didn’t trust search engines to understand conversational questions. They were searching with clunky phrases like “flower delivery new york.” Now people feel comfortable typing in things like “who delivers roses near me?” Changes in searcher habits are usually subtle, but will affect which keywords will be most valuable for your site. Instead of focusing on keywords that get you more traffic, focus on those that translate into conversions, revenue and profits.

Another challenge is the sheer scope and scale of digital marketing. There are so many great digital marketing techniques ranging from search, social and email marketing to improve the digital experience of your website. Our article, What is digital marketing? shows how by using our RACE planning framework you can define a more manageable number of digital marketing activities which cover the full customer journey. Within each digital marketing technique, there are lots of detailed tactics that are important to success, so they need to be evaluated and prioritized, for example from dynamic content for email automation, website personalization to programmatic, retargeting and skyscraper content for organic search.
While Amazon did not take a large portion on generic search traffic from Google, they continued their significant advances in market share for the shopping vertical. Their market share for shopping is at 44% (bloomreach.com/2015/10/survey-amazon-is-burying-the-competition-in-search) Other major search engines combines have 34% share. Other studies showed Amazon at 39% market share in 2014 (wsj.com/articles/google-preps-shopping-site-to-challenge-amazon-1418673413).
Understanding Mobiles: Understanding mobile devices is a significant aspect of digital marketing because smartphones and tablets are now responsible for 64% of the time US consumers are online (Whiteside, 2016).[42] Apps provide a big opportunity as well as challenge for the marketers because firstly the app needs to be downloaded and secondly the person needs to actually use it. This may be difficult as ‘half the time spent on smartphone apps occurs on the individuals single most used app, and almost 85% of their time on the top four rated apps’ (Whiteside, 2016).[42] Mobile advertising can assist in achieving a variety of commercial objectives and it is effective due to taking over the entire screen, and voice or status is likely to be considered highly; although the message must not be seen or thought of as intrusive (Whiteside, 2016).[42] Disadvantages of digital media used on mobile devices also include limited creative capabilities, and reach. Although there are many positive aspects including the users entitlement to select product information, digital media creating a flexible message platform and there is potential for direct selling (Belch & Belch, 2012).[44]

Tout est marketing, sur le web plus qu’ailleurs, il y a des dizaines de manière d’envoyer des signaux aux internautes. Utilisez-vous les bons Call To Action (CTA), les bonnes couleurs, les bons emplacements ? Utilisez-vous l’art des mots (copywriting) pour pousser à l’action ? Utilisez-vous la puissance de l’e-mail pour vendre et revendre plus souvent ? Utilisez-vous la puissance de l’histoire (stroytelling) pour attirer et fidéliser ?
Companies invest a significant percentage of their marketing budgets trying to improve their ranking in search results. In some cases, they will pay to improve their ranking. In other cases, they will rework the content on their site to get a better ranking. The chart below, based on data from a MarketingSherpa survey, shows how important it is for a company’s website to receive a high ranking. As much as 60% of web traffic goes to the first three sites listed on the results page. Contrast this with the less than 2% of users who click on sponsored ads and the need for a positive ranking becomes clear.
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